Privacy policy

At Trainability LLC and Trainability Strength LLC (“we,” “our,” or “the Company”), we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your data. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information: When you register as a member, sign up for classes, or interact with our website, we may collect personal information such as your name, email address, phone number, date of birth, emergency contact details, and payment information.

Health and Fitness Information: To tailor our services to your specific needs, we may collect health and fitness-related information such as medical history, fitness goals, dietary preferences, and injury information. This data is gathered only with your consent.

Usage Data: We collect information about your use of our website, mobile app (if applicable), and services. This may include your IP address, browser type, device information, and pages visited on our website. This helps us improve the functionality and user experience of our digital platforms.

Payment Information: For billing purposes, we may collect payment details such as credit card information or billing address. Payments are processed through secure, third-party payment processors, and we do not store sensitive payment information.

Text Message Information: If you agree to receive text messages from us, we collect your mobile phone number, your text message preferences, and your replies to our messages.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services: To process your membership, schedule training sessions, and provide access to fitness classes, studios, and other gym services.

To Communicate with You: To send membership updates, appointment reminders, class schedules, promotional offers, and other important information related to your membership or fitness journey.

To Personalize Your Experience: To customize our services, programs, and content based on your fitness goals, preferences, and health data.

To Improve Our Services: To analyze usage data, improve our website, mobile app, and overall customer experience, and develop new services to better meet your needs.

For Legal and Regulatory Compliance: To comply with applicable laws, regulations, and industry standards, and to protect the rights and safety of our members, employees, and the public.

3. How We Protect Your Information

We take the security of your personal data seriously. We implement a variety of technical, physical, and administrative measures to protect your information from unauthorized access, use, disclosure, alteration, and destruction. These measures include:

• Secure encryption for sensitive data transmissions (e.g., payment information).
• Access controls to ensure that only authorized personnel can access your personal data.
• Regular security audits to assess and address potential vulnerabilities.

However, please note that no data transmission or storage system can be completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. None of the sharing described below applies to mobile phone numbers or SMS opt-in data and consent, which are handled only as described under “Text Messaging (SMS)” at the end of this section. However, we may share your data in the following circumstances:

With Service Providers: We may share your information with trusted third-party vendors who help us operate our business (e.g., payment processors, email marketing providers, IT support services). These service providers are required to handle your information securely and only for the purposes we define.

For Legal and Regulatory Compliance: We may disclose your information to comply with legal obligations, protect our rights, enforce our agreements, or respond to requests from government authorities.

In the Event of a Business Transfer: If the Company undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such changes in accordance with applicable law.

Text Messaging (SMS): If you agree to receive text messages from Trainability, we use your mobile phone number, preferences, and replies only to send you appointment reminders, appointment updates, and account notifications, and to act on your replies (for example, confirming or cancelling an appointment). Mobile phone numbers, SMS opt-in data, and consent will not be shared with or sold to third parties, affiliates, or lead generators for marketing or promotional purposes. We share your number only with the service provider that delivers our messages, and only to send them. You can stop text messages at any time by replying STOP, or get help by replying HELP.

5. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Update Your Information: You can review, update, or correct your personal data by logging into your account or contacting us directly.

Opt-Out of Marketing Communications: You can opt out of receiving promotional emails or other marketing communications from us by following the unsubscribe instructions in the communication or by contacting us.

Request Data Deletion: In certain circumstances, you may request that we delete your personal information. We will respond to your request in accordance with applicable laws, though some data may need to be retained for legal or operational purposes.

Data Portability: If applicable, you may request a copy of your personal data in a structured, commonly used format.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about how you interact with our website and services. These technologies help us:

• Improve website functionality and user experience.
• Personalize content and advertisements.
• Track usage patterns for analytics purposes.

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Children’s Privacy

Our services are not intended for children under the age of 15, and we do not knowingly collect personal information from individuals in this age group. If we become aware that we have collected personal information from a child under 15, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and update the “Effective Date” at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Trainability Strength LLC
180 Pennsylvania Ave
Message: our contact form
Phone: (415) 594-6019

This Privacy Policy provides transparency regarding how the Company collects, uses, and protects your personal information. By using our services, you agree to the practices outlined in this policy.