Terms and conditions

These Terms and Conditions (“Terms”) govern your access to and use of the websites, applications, software, booking systems, messaging services, and other services provided by Trainability Strength LLC (“Trainability,” “we,” “us,” or “our”), including the Trainability Studio application and related digital services.

By accessing or using our services, creating an account, booking an appointment, purchasing a membership or service, or otherwise interacting with Trainability, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

1. Our Services

Trainability provides fitness and wellness-related services, which may include personal training, strength training, open gym access, assisted stretching, nutrition guidance, studio reservations, scheduling, and related services.

We may provide certain services through our website, mobile applications, third-party platforms, or other digital tools.

Our services and available features may change from time to time. We reserve the right to modify, suspend, or discontinue any service or feature at our discretion.

2. Trainability Studio Application

Trainability may provide access to the Trainability Studio application (“App”) to help members and clients manage their relationship with Trainability.

Depending on the services available to you, the App may allow you to:

• Manage your account and profile;
• View or manage appointments and reservations;
• Receive appointment and booking notifications;
• Receive confirmations and updates related to your services;
• Communicate with Trainability regarding your account or scheduled services; and
• Access other features that Trainability may make available from time to time.

Your use of the App is subject to these Terms and any additional terms presented to you within the App.

You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring through your account. You agree to notify us promptly if you believe your account has been accessed without authorization.

3. SMS / Text Messaging

Trainability uses SMS text messaging to provide transactional and informational notifications to users of Trainability Studio.

Types of Messages: Clients who opt in may receive appointment reminders, sent two days before a session and again the day before if there is no reply. Replying Y confirms the appointment, and replying N cancels it. Clients may also receive notices that a session has been cancelled, and payment confirmations or declined-payment notices for session packages. Trainers who opt in may receive notices about studio fee charges, declined cards, client cancellations, and paused bookings. These messages are not marketing or promotional messages.

How You Consent: SMS consent is optional and is not required to create an account, use Trainability Studio, schedule an appointment, or purchase services. Clients provide consent by checking the optional SMS consent box on our intake form, which is unchecked by default, or by texting START to our number and replying Y to confirm. Trainers provide consent by setting a notification to Text within their Trainability Studio user profile. All SMS notifications are off by default, and each person must take an affirmative action to turn them on.

Message Frequency: Message frequency varies based on account activity, including appointments and payment events, and is typically 2 to 10 messages per month. You may receive messages before an upcoming appointment, when an appointment is cancelled, or when a payment-related notification is generated.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan. Trainability does not charge for text messages. Carriers are not liable for delayed or undelivered messages.

Opting Out: You may stop receiving SMS messages at any time by replying STOP to a message from Trainability. Trainers may also turn off SMS notifications through their Trainability Studio profile, and clients may ask their trainer or the studio to turn them off. After opting out, you may receive one final message confirming your opt-out request. You may reply START to opt back in.

Help: Contact Trainability through the contact information provided on our website.

Trainability does not sell, rent, or share mobile phone numbers or SMS opt-in/consent information with third parties, affiliates, or lead generators for marketing or promotional purposes.

SMS consent is specific to Trainability and Trainability Studio and is not transferred or assigned to another company for marketing purposes.

4. Information We Collect and Protect

To provide our services, we may collect and maintain information such as your name, email address, phone number, account information, appointment information, and other information you choose to provide.

Certain information may be stored in databases and systems operated by Trainability and/or trusted service providers that assist us in providing our services.

We take reasonable administrative, technical, and organizational measures designed to protect information in our possession against unauthorized access, use, alteration, disclosure, or destruction.

However, no electronic storage system, database, application, or transmission over the Internet can be guaranteed to be completely secure. You acknowledge that, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

Our collection, use, storage, and disclosure of personal information are further described in our Privacy Policy.

5. Accuracy of Information

You agree to provide accurate, current, and complete information when creating an account, booking services, or otherwise providing information to Trainability.

You are responsible for keeping your contact information, including your phone number and email address, current.

You should promptly notify Trainability if your contact information changes so that we can communicate with you regarding appointments, services, and your account.

6. Fitness and Health Disclaimer

Trainability provides fitness, exercise, wellness, and nutrition-related services. These services are not intended to constitute medical advice, diagnosis, or treatment.

You understand that physical exercise and fitness activities involve inherent risks, including the risk of physical injury, illness, or other adverse consequences.

You are responsible for informing Trainability and your trainer of any relevant medical conditions, injuries, limitations, medications, or other circumstances that may affect your ability to safely participate in physical activity.

You should consult an appropriate medical professional before beginning or modifying an exercise program if you have questions about whether exercise is appropriate for you.

Information provided by Trainability, including information provided through the App, website, trainers, or other personnel, should not be considered a substitute for professional medical advice.

7. Assumption of Risk

By participating in Trainability’s fitness, training, stretching, or other physical activities, you acknowledge that participation may involve risks of injury.

You voluntarily assume the ordinary and foreseeable risks associated with participation in physical activity and agree to follow reasonable safety instructions provided by Trainability and its personnel.

Any separate liability waiver, personal training agreement, membership agreement, or other agreement that you sign with Trainability may contain additional terms governing your participation.

If there is a conflict between these Terms and a separately signed agreement, the separately signed agreement will control to the extent of that conflict.

8. Appointments, Reservations, and Cancellations

Appointments, training sessions, reservations, memberships, and other services may be subject to separate scheduling, payment, cancellation, and no-show policies.

You are responsible for reviewing the applicable policies when scheduling or purchasing a service.

Trainability reserves the right to charge applicable cancellation or no-show fees in accordance with the policies presented to you at the time of booking or purchase.

Trainability may cancel, reschedule, or modify an appointment when reasonably necessary, including because of trainer availability, facility conditions, emergencies, or other circumstances beyond our reasonable control.

9. Payments

Certain Trainability services may require payment, membership fees, or other charges.

You agree to provide accurate billing information and authorize Trainability and/or its authorized payment processor to charge applicable fees associated with services you purchase.

Payment processing may be performed by third-party payment providers. Trainability does not intend to store sensitive payment-card information when that information is processed directly by a third-party payment provider.

Additional payment or membership terms may apply to particular services.

10. Acceptable Use

You agree not to misuse our website, App, booking systems, databases, or other services.

You may not:

• Use our services for unlawful purposes;
• Attempt to gain unauthorized access to our systems, accounts, databases, or networks;
• Interfere with the operation or security of our services;
• Introduce malicious software, code, or other harmful material;
• Attempt to access another person’s account without authorization;
• Impersonate another person;
• Scrape, copy, reproduce, or commercially exploit our website or App without permission;
• Use automated systems to interfere with our services; or
• Otherwise use our services in a manner that violates applicable law or these Terms.

11. Intellectual Property

The Trainability name, trademarks, logos, website content, App content, software, designs, graphics, text, photographs, videos, and other materials provided by Trainability are owned by or licensed to Trainability and are protected by applicable intellectual property laws.

Except as expressly permitted by Trainability, you may not reproduce, distribute, modify, publicly display, sell, license, or create derivative works from our proprietary materials.

Your use of our services does not transfer ownership of any Trainability intellectual property to you.

12. Third-Party Services

Our website, App, and services may rely on third-party service providers for functions such as payment processing, cloud hosting, communications, scheduling, analytics, authentication, or other business operations.

These third parties may process information as necessary to provide their services to Trainability.

Trainability is not responsible for the independent policies, practices, security, availability, or content of third-party services.

Your use of a third-party service may also be subject to that provider’s own terms and privacy policy.

13. Service Availability

We make reasonable efforts to keep our website, App, and digital services available and functioning properly. However, we do not guarantee that our services will always be available, uninterrupted, error-free, or secure.

Services may occasionally be unavailable because of maintenance, technical issues, third-party service interruptions, network failures, or circumstances beyond our reasonable control.

14. Account Suspension or Termination

Trainability may suspend or terminate your access to the App, website, account, or other services if you violate these Terms, fail to make required payments, misuse our services, or otherwise engage in conduct that we reasonably believe may harm Trainability, our personnel, our clients, or our facilities.

You may discontinue use of our digital services at any time, subject to any outstanding contractual, membership, payment, or other obligations.

Termination of access does not necessarily eliminate obligations that arose before termination.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website, App, and digital services are provided on an “as is” and “as available” basis.

Trainability makes no warranties, express or implied, regarding the availability, accuracy, reliability, completeness, or suitability of the website, App, or digital services for any particular purpose.

Nothing in these Terms is intended to exclude any warranty or right that cannot legally be excluded under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Trainability Strength LLC and its owners, employees, trainers, contractors, agents, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of our website, App, digital services, or other services.

Nothing in these Terms is intended to waive or limit liability that cannot legally be waived or limited under applicable law.

Any separate liability waiver or agreement applicable to your participation in physical training or other services may contain additional limitations and protections.

17. Indemnification

To the maximum extent permitted by law, you agree to indemnify and hold harmless Trainability Strength LLC and its owners, employees, trainers, contractors, agents, and service providers from claims, damages, liabilities, losses, costs, and expenses arising out of your unlawful use of our services, violation of these Terms, or misuse of the website, App, or other services.

18. Privacy

Your privacy is important to us.

Our Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances under which information may be shared.

By using our services, you acknowledge that you have reviewed our Privacy Policy.

Privacy Policy: trainability.org/privacy

19. Changes to These Terms

We may update these Terms from time to time.

When we make material changes, we may provide notice through our website, App, email, or other reasonable means.

The updated Terms will become effective on the date stated at the beginning of the revised Terms.

Your continued use of our services after the effective date of revised Terms constitutes acceptance of the updated Terms.

20. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

To the extent permitted by law, disputes arising from or relating to these Terms or your use of Trainability’s services shall be brought in the applicable state or federal courts located in or serving San Francisco County, California.

Nothing in this section prevents either party from seeking any remedy or relief that cannot legally be restricted by contract.

21. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements or policies expressly incorporated by reference, constitute the agreement between you and Trainability regarding your use of our website, App, and related digital services.

These Terms do not replace or supersede any separate written agreement that you may have entered into with Trainability for a specific service, including a membership agreement, personal training agreement, liability waiver, or other service-specific agreement, except where expressly stated.

23. Contact Us

If you have questions about these Terms, our App, text-message notifications, or our services, please contact us:

Trainability Strength LLC
180 Pennsylvania Ave
San Francisco, CA 94107
United States

Message: our contact form
Phone: (415) 594-6019

Website: trainability.org

Last Updated: September 15, 2026